Terms & Conditions
NOTE: These Terms and Conditions are supplied as a guide only and are governed by the Consumer Contract Regulations 2014. The Which? Website provides a good working guide to the regulations.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. R Yates & Sons Ltd owns the copyright in all materials on this site.
All contents and information on this site including without limitation text, graphic and images, is the property of R Yates & Sons Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners.
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm R Yates & Sons Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All orders are subject to product availability and limited stock levels. We do our best to keep stock levels on the internet as updated as possible but if the product you have ordered is not available at time of placing an order then payment will be refunded to your card. We will contact you via email to advise if we can get the item in and an estimated time until product dispatch will be given. You have the option to cancel your order should you wish.
We accept Credit Card, Debit Card and Paypal payments via a secure payment gateway.
Cards accepted are MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / UK Maestro. We do not accept Amex or Diners Club.
Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
We will not be held responsible for pricing errors due to software mal-functions or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale', and as a result, R Yates & Sons Ltd reserves the right to decline orders.
The goods will not be delivered until the customer's funds paid to R Yates & Sons Ltd have cleared in full.
Credit Card Security
At the payment stage, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name and address. Card details are processed by our trading partner, Sagepay on their web site, which complies with PCI standards of security for processing of card information.
We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organizations or individuals. Also, please read the document “Privacy and Cookies” here on our website for a fuller explanation of the information collected from the web session.
Standard order charge is based on delivering to addresses within UK Mainland, subject to package size and weight. Should your order require additional shipping funds we will contact you via email to advise the extra charges before the funds are taken from your card or the item is dispatched. The target timescale for delivery is 2 working days from receipt of order, but we cannot guarantee timescales in the event of unforeseen circumstances such as those caused by severe weather conditions or exceptional seasonal demand. Last ordering dates for Christmas will be displayed prominently on our web site each year.
Click and Collect
An order for 'Click and Collect' needs to be placed by 3pm in order to be ready for collection after 10am the next day.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement. Please contact us at firstname.lastname@example.org or on 01653 693215 should you have any queries.
Cancelling an order
In accordance with the Consumer Contract Regulations, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products in a saleable condition within 14 days of receiving your order.
Click here for our WEEE (Waste Electrical or Electronic Equipment) directive document.
Please contact us at the details below:
R Yates & Sons Ltd
Railway Street, Malton, North Yorkshire, YO17 7NR
Phone: 01653 693215
Fax: 01653 600309