Delivery & Returns

Delivery

Standard order charge is based on delivering to addresses within UK Mainland, subject to package size and weight. Should your order require additional shipping funds we will contact you via email to advise the extra charges before the funds are taken from your card or the item is dispatched. If you require delivery to an area outside of UK Mainland they will be in line with the current Royal Mail International Services price list. The timescale for delivery will be within 2 working days.

Christmas Deliveries: last orders for UK Mainland Delivery must be placed by 3pm on 19th December so that they can be delivered by Christmas Eve. We use a national courier company who will do their utmost to deliver but we cannot guarantee against major delays such as those caused by severe weather conditions.

 

Process

Each order is personally handled by one of our Web Sales team. The products are sourced and then carefully packaged before being collected by our Courier (or Royal mail Worker). R Yates & Sons Ltd prides itself on delivering a high level of customer service and will try to resolve any issues that occur.

 

Returns Policy

We aim to please our customers and all of our products come with a no fuss guarantee. Should your product not meet your requirements please return the goods to us via post with a note explaining your reasons for returning the item. We will do our best to exchange goods or provide a replacement if possible. If a suitable replacement cannot be found we can refund your card or provide a credit note which can be used throughout the store at a later date. Please contact us at info@yatesonline.com or on 01653 605400 should you have any queries.

Cancelling an order

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm